New
4G GPS Smartwatch
VitalALERT™ Watch
Lightweight 28g smartwatch with fall detection, two-way voice, GPS and heart-rate monitoring.
$799
Includes 12 months 24/7 Australian-based professional monitoring
Monitored 24/7 in AustraliaVitalCALL Personal Alarms.Help at the press
VitalCALL Personal Alarms.Help at the press
of a button.
VitalCall connects you to a real Australian responder in seconds at home, in the garden, or anywhere life takes you. Independence, with a safety net.
- 27s
- Avg. response
- 24/7
- Monitored
- 50 yrs
- Trusted
Australian-ownedGrade A1 monitoringNDIS & My Aged Care friendlyNo lock-in contractsFree delivery
Choose your VitalALERT™
Two ways to stay protected.
Pick the device that suits your lifestyle, both come with 12 months 24/7 Australian-based professional monitoring.
Shop
New
Classic Neck Pendant
VitalALERT™ Pendant
The trusted pendant Australians have relied on since 1976. Discreet, comfortable and IP67 water resistant.
$699
Includes 12 months 24/7 Australian-based professional monitoring
How VitalCALL works
PRESS
Simply press your VitalCALL button on your pendant or base unit to send a call to our emergency response centre.
RESPONSE
A trained VitalCALL response operator will answer your call to assess your situation.
HELP
Based on your requirements, our response operator will contact a family member, friend, neighbour or emergency services to provide the assistance you need.
Let us help you
Find the right personal alarm for your situation.
Our range
Find the right alarm for your situation.
Every VitalCall device is set up by our Australian team. Browse the range and enquire to get started.
Mobile alarm
Mobile PendantGPS-enabled help anywhere you go. Lightweight, water-resistant and ready for life on the move.
from $45 / month
Wearable alarm
Wrist AlarmAll-day comfort with a simple SOS button on your wrist. Discreet, light and easy to live with.
from $39 / month
Product Spotlight
VitalCALL SevenNo landline? No worries. The standard in highly reliable in-home personal alarms built for NBN Australia.
from $29 / month
In-home pendant
VitalCALL Pearl PendantAn attractive, hot-waterproof help-button pendant designed to be worn around the neck at all times.
Bundled with VitalCALL Seven
Wrist-worn personal alarm
VitalCALL Pearl Wrist Watch PendantA discreet, hot-waterproof wrist-worn help button for people who would rather not wear a neck pendant.
Bundled with VitalCALL Seven
Fall-detection pendant
VitalCALL Pearl Advanced PendantSpecialised pendant with comprehensive fall-detection for users at higher risk of falls.
Bundled with VitalCALL Seven
Mobile alarm
VitalCALL GO PendantMobile 4G personal emergency pendant with GPS and hands-free voice summon help from anywhere in Australia.
Bundled with VitalCALL Seven
24/7 professional monitoring
VitalALERT PendantSafety with a single press wherever you are. The VitalALERT™ Pendant connects you to trained Australian responders in seconds.
$649 incl. 12 months monitoring
4G GPS smartwatch
VitalALERT WatchAll the protection of the VitalALERT pendant in a discreet 4G smartwatch with fall detection, GPS and heart-rate monitoring.
$799 incl. 12 months monitoring
Mobile safety app
SafeZone supported by VitalCALLA comprehensive emergency alert app that connects your people to VitalCALL's 24/7 monitoring centre.
Custom team & organisation plans
Product Spotlight
VitalCALL Seven
In the event of an emergency, the VitalCALL Seven unit communicates to our Australian-based Emergency Response Centre, providing peace of mind to our customers in those times when you need us most.
Meet the team
Real Australians, ready to help.
Behind every pendant is a person you can talk to installers in your neighbourhood, responders on the line, and a service team based right here in Australia.
100% Australian
Monitored, installed and supported locally.
Meet Margaret
Brisbane, QLD
Emergency Response Senior Team Leader
18 years with VitalCALL
“When a pendant is pressed, my team is on the line in seconds. We stay with every caller until help arrives that's the promise.”
Meet Rafael
Central Coast, NSW
Field Installer
Visits 12+ homes a week
“I set up every alarm in person, test the signal in every room, and make sure customers feel confident before I leave.”
Meet Sheena
Sydney, NSW
Service Delivery & Sales Manager
Leads our customer care team
“Whether it's choosing the right device or sorting NDIS paperwork, we'll walk you through it no jargon, no pressure.”
The Chubb Response Centre
Real Australians answering every call.
When a VitalCall pendant is pressed, you don't reach a queue you reach a person. Our Grade A1 Chubb Response Centre operates 24 hours a day, 365 days a year, with trained responders who know exactly what to do.
Backed by
- Triaged by qualified Australian operators
- Direct line to 000 and your nominated contacts
- Full event logs shared with family on request
Why VitalCall
The reassurance of a real person, the reach of modern tech.
Australian responders
Trained operators in an A1-graded monitoring centre never offshored.
Fall detection
Optional sensors that call for help even if you can't press the button.
GPS anywhere
Nationwide 4G coverage so help finds you, indoors or out.
Seconds to respond
Our average response time is under 30 seconds, day or night.
Family loop-in
We notify the people who matter, automatically.
No lock-ins
Simple monthly pricing. Cancel anytime, no fuss.
Real stories
What our clients say…
Thousands of Australian families sleep better knowing VitalCall is just one press away.
4.7out of 5
Rated by 430+ verified customers
Independently reviewed on ProductReview.com.au
Read reviews 
Peace of mind
"I invested in this product, after hearing of a harrowing experience locally, where an elderly lady fell in her backyard and lay in pain with a broken leg for four days and nights until she was found and taken to hospital. I wear the VitalCALL pendant around my neck and the peace of mind it brings to me is indescribable."
Perfect, unable to live without unit
"The unit provided peace of mind in being able to contact service when mother had her falls to obtain assistance as this happened several times and the response was good."
Peace of mind for me
"I have decided to have VitalCALL installed in my house after losing my husband three months ago. It gave me peace of mind that if I should have a fall I can ask for help. Was highly recommended by a friend."