Meet Margaret
Brisbane, QLD
Emergency Response Senior Team Leader
18 years with VitalCALL
“When a pendant is pressed, my team is on the line in seconds. We stay with every caller until help arrives — that's the promise.”
Monitored 24/7 in AustraliaVitalCALL Personal Alarms.Help at the press
VitalCALL Personal Alarms.Help at the press
of a button.
VitalCall connects you to a real Australian responder in seconds — at home, in the garden, or anywhere life takes you. Independence, with a safety net.
- 30s
- Avg. response
- 24/7
- Monitored
- 40 yrs
- Trusted
24/7 professional monitoringSafety with a single press —
Safety with a single press —
wherever you are.
The VitalALERT™ Pendant connects you to trained Australian responders in seconds. Lightweight and designed for confidence when you're on‑the‑go.
- 12 months 24/7 monitoring included
- Automatic fall detection
- Up to 1 month battery life
- GPS location capability
Own the deviceMeet the team
Real Australians, ready to help.
Behind every pendant is a person you can talk to — installers in your neighbourhood, responders on the line, and a service team based right here in Australia.
100% Australian
Monitored, installed and supported — locally.
Meet Rafael
Central Coast, NSW
Field Installer
Visits 12+ homes a week
“I set up every alarm in person, test the signal in every room, and make sure customers feel confident before I leave.”
Meet Sheena
Sydney, NSW
Service Delivery & Sales Manager
Leads our customer care team
“Whether it's choosing the right device or sorting NDIS paperwork, we'll walk you through it — no jargon, no pressure.”
Australian-owned Grade A1 monitoring NDIS & My Aged Care friendly No lock-in contracts Free delivery
Let us help you
The best option for you
Products
One button. The right device for every lifestyle.
NBN readyIn-home
VitalCALL Seven
NBN-ready in-home base unit with 48hr back-up battery and 24/7 Australian monitoring.
- No landline needed
- 48hr battery backup
- Pairs with any pendant
Most popularMobile
VitalCALL GO Pendant
Mobile 4G pendant with GPS and hands-free voice — summon help anywhere in Australia.
- 4G + GPS nationwide
- Hands-free two-way voice
- Fall detection
Own the deviceMobile
VitalALERT Pendant
Own-the-device 4G pendant with 12 months of Australian monitoring included.
- 12 months monitoring included
- Auto fall detection
- Own outright — no contract
Pendants
Pearl Pendant
Discreet, hot-waterproof help-button pendant — pairs with the Seven base unit.
- IP68 hot waterproof
- 5-year battery
- Flashing reassurance lights
Fall detectionPendants
Pearl Advanced Pendant
Fall-detection pendant with shake-to-cancel and 10-second pre-alarm window.
- Automatic fall detection
- Shake-to-cancel
- Shower & bath safe
Wrist
Pearl Wrist Watch Pendant
Wrist-worn, hot-waterproof help button for people who prefer not to wear a neck pendant.
- Comfortable all-day wear
- IP68 hot waterproof
- Easy-press large button
iOS & AndroidApp
SafeZone App
iOS & Android emergency app connecting lone workers and residents to VitalCALL monitoring.
- One-touch SOS alerts
- Team & organisation plans
- 24/7 monitored escalation
Product Spotlight
VitalCALL Seven
In the event of an emergency, the VitalCALL Seven unit communicates to our Australian-based Emergency Response Centre, providing peace of mind to our customers in those times when you need us most.
How it works
Three steps between you and help.
No apps to learn. No batteries to remember. Just a single, reassuring button — and a real person on the other end.
See it in action- 01
Press your pendant
One firm press triggers an SOS — at home or on the go.
- 02
We answer in seconds
A trained Australian responder speaks with you through the device.
- 03
Help on the way
We dispatch the right help — family, neighbour, or ambulance.
Why VitalCall
The reassurance of a real person, the reach of modern tech.
Australian responders
Trained operators in an A1-graded monitoring centre — never offshored.
Fall detection
Optional sensors that call for help even if you can't press the button.
GPS anywhere
Nationwide 4G coverage so help finds you, indoors or out.
Seconds to respond
Our average response time is under 30 seconds, day or night.
Family loop-in
We notify the people who matter, automatically.
No lock-ins
Simple monthly pricing. Cancel anytime, no fuss.
The Chubb Response Centre
Real Australians answering every call.
When a VitalCall pendant is pressed, you don't reach a queue — you reach a person. Our Grade A1 Chubb Response Centre operates 24 hours a day, 365 days a year, with trained responders who know exactly what to do.
Backed by
- Triaged by qualified Australian operators
- Direct line to 000 and your nominated contacts
- Full event logs shared with family on request
Real stories
What our clients say…
Thousands of Australian families sleep better knowing VitalCall is just one press away.
4.7out of 5
Rated by 430+ verified customers
Independently reviewed on ProductReview.com.au
Read reviews 
Peace of mind
"I invested in this product, after hearing of a harrowing experience locally, where an elderly lady fell in her backyard and lay in pain with a broken leg for four days and nights until she was found and taken to hospital. I wear the VitalCALL pendant around my neck and the peace of mind it brings to me is indescribable."
Perfect, unable to live without unit
"The unit provided peace of mind in being able to contact service when mother had her falls to obtain assistance as this happened several times and the response was good."
Peace of mind for me
"I have decided to have VitalCALL installed in my house after losing my husband three months ago. It gave me peace of mind that if I should have a fall I can ask for help. Was highly recommended by a friend."
Confidence, delivered to your door.
Free delivery, simple setup, and a real person to talk to whenever you need one. No lock-in contracts — ever.