Support

We're here, whenever you need us.

A real Australian team — by phone, email, or live chat.

1800 818 132

Mon–Sun, 8am–8pm AEST

hello@vitalcall.com.au

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Frequently asked

Do I need an internet connection?: No. VitalCall devices run on 4G mobile networks, so they work anywhere there is coverage — no Wi-Fi or home internet required.
What happens if I press the button by accident?: Don't worry — just let the responder know it was a false alarm. Better a hundred false presses than one missed emergency.
Can I take it travelling within Australia?: Yes. Our mobile pendants work nationwide on 4G, and GPS lets us find you anywhere.
Is there a lock-in contract?: Never. Cancel any time with one month's notice.
Will my family be notified?: Yes. You nominate the people we contact. We can also email or SMS event summaries.