For families
Are you buying for yourself, family or a loved one?
Help your loved ones maintain their safety and independence. A VitalCALL personal alert device is monitored by highly skilled response operators who respond within 2 minutes* and arrange emergency assistance quickly. Don't wait for a fall or a scare to get them the support they need.
Why buy VitalCALL?
- Monitored by highly skilled Australian operators
- Operates 24 hours a day, 365 days a year
- Trustworthy, experienced and credible — over 40 years in Australia
- Waterproof — wear it in the shower or bath
- No lock-in contracts, simply pay by the month
VitalCALL vs. non-monitored systems
VitalCALL is a monitored service that provides peace of mind compared to a non-monitored device. Many customers come to us after trying a non-monitored alarm and finding it didn't deliver the reassurance they hoped for. With VitalCALL, users and families know that help is truly only a press of a button away.
A real-life scenario
Betty, 95, lives alone and falls in the kitchen at 3:50pm. With a non-monitored device, her unit cycles through five contacts before reaching Triple 000 — with no live operator to relay her condition or give the ambulance access details. With VitalCALL, Betty is connected to our Australian response centre in seconds. An operator speaks with her, dispatches an ambulance, notifies her family, and shares lockbox details so paramedics don't have to break in.
Consider this
- Saving a few dollars on a non-monitored system can mean less care when it matters most
- If a pendant is pressed accidentally, we'll speak with the customer first — saving unnecessary ambulance call-outs
- We service our equipment free of charge if it ever needs attention
- If your needs change, we'll upgrade your unit
- No lock-in contracts — pay month to month
Catering for individual needs
We offer alert devices with added features for special patient needs and complex health conditions — including fall detection, GPS, and waterproof wearables. Our friendly team will help you pick the right device for the way your loved one lives.
Ready when you are.
Talk to a real Australian about the right VitalCALL solution.