Support at Home personal alarms, funded and monitored.
The new Support at Home program replaces Home Care Packages. Use your plan to fund a VitalCALL monitored personal alarm with fall detection, GPS and 24/7 Australian response.
What is Support at Home?
A single, simpler in-home aged care program.
From 1 November 2025 the Australian Government's Support at Home program replaces Home Care Packages (Levels 1-4) and the Short-Term Restorative Care Programme. It provides funded services and assistive technology to help older Australians live safely and independently at home for longer.
Existing package recipients transition to an equivalent Support at Home classification. Monitored personal alarms sit within the program's assistive technology and independence categories which VitalCALL has supplied to Australians for over 50 years.
What Support at Home covers.
A VitalCALL personal alarm is one of the most requested items funded under the assistive technology category.
Assistive technology
Monitored personal alarms, fall detection pendants, GPS devices and home safety equipment.
Independence services
Support that helps you stay confidently at home rather than move into residential care.
Clinical & personal care
Nursing, allied health, showering, dressing and mobility assistance delivered in your home.
Plan-managed funding
VitalCALL invoices your Support at Home provider or plan manager no upfront cost to you.
How to get started
Four steps to funded protection.
- 01
Register with My Aged Care
Call 1800 200 422 or apply at myagedcare.gov.au to start an assessment.
- 02
Get your classification
You'll be assigned a Support at Home classification with an annual funding amount.
- 03
Choose VitalCALL
Tell your provider or plan manager you'd like a VitalCALL monitored personal alarm.
- 04
We install and monitor
We deliver, set up and monitor your device 24/7 from our Australian response centre.
Related funding
Other packages that fund a VitalCALL alarm.
Support at Home
The new in-home aged care program from 1 November 2025 assistive technology, independence and clinical care.
You're hereNDIS
VitalCALL is a registered NDIS provider (4050001004). Funded under Assistive Technology PERS Care & Safety.
NDIS optionsDVA & Carer Gateway
Department of Veterans' Affairs and Carer Gateway pathways for eligible veterans and carers.
See all fundingMonitored personal alarms
Talk to us about your Support at Home plan.
We'll help you check eligibility, work with your provider or plan manager, and match you to the right monitored personal alarm.
